FAQ

Find answers to common questions about shopping with Ivaaj. If you need further assistance, we're happy to help.

How can I check the status of my order?

After placing an order, you should receive an order confirmation email. When tracking information becomes available, we will share it by email. If you need help with your order, contact us with your order number.

Can I change my order?

We can only change orders that have not been processed for shipping yet. To request a change, please contact us through our Contact Us page or email cs@ivaaj.co.uk.

How do I cancel my order?

Orders can't and will not be canceled after 72 Hours! Unless the wrong item was ordered. If you no longer want your item please email within 72 Hours after that production begins and we can't revert your payment.

So please be aware.

Can I change my delivery address?

If you need to update your delivery address, email us as soon as possible with your order number and the correct address. We will do our best to help, but changes may not be possible once an order has been dispatched.

How do I track my delivery?

If tracking is available for your shipment, we will send the details by email once your order is dispatched. If you have not received an update or need assistance, please contact our support team.

How long will delivery take?

Delivery information can vary by product and destination. Please check the information provided during checkout and any updates sent after your order. If you have a question about a particular item, contact us before ordering.

Do you accept returns?

Yes. We accept return requests within 7 days of delivery, subject to the conditions in our Returns & Refund Policy. Items should be unused and in their original packaging. To request a return, contact cs@ivaaj.co.uk.

What if my furniture arrives damaged, faulty or with missing parts?

Please email cs@ivaaj.co.uk with your order number, a description of the problem and, if possible, clear photographs. We will review the issue and help you with the appropriate next steps. Your statutory rights for faulty or misdescribed goods are unaffected.

Does the furniture require assembly?

Assembly requirements vary by product. Please check the product description and specifications before ordering. If anything is unclear, contact us and we will help you confirm the details.

Can I exchange an item?

If you would like a different item, contact us to discuss the options. You can also review our Returns & Refund Policy.

How can I pay securely?

Available payment methods are shown at checkout. Payments are handled through the payment services offered during checkout. Please contact us if you have a question before placing an order.