Delivery Information

We want your furniture to arrive safely and with clear expectations. Please read the information below before placing an order.

UK delivery at a glance

We offer free standard delivery within the United Kingdom on orders placed through Ivaaj. Our estimated total delivery time for standard in-stock items is 4–7 working days, depending on the delivery address and carrier operations.

Processing and shipping times

Order processing: 1–2 working days.
Estimated shipping/transit: 3–5 working days.
Total estimated delivery: 4–7 working days after an order is placed. Working days generally exclude weekends and UK public holidays. These are estimates rather than guaranteed delivery dates.

Pre-orders and items with longer lead times

Pre-order items may take longer to become available for dispatch. As a general guide, pre-orders may take approximately 2–5 weeks before shipping, but the actual timeframe can vary. If a product has a different stated lead time, please refer to its product listing or contact us before ordering.

Delivery partners

Orders may be delivered by third-party couriers, including Yodel or XDP, depending on the item, delivery area and carrier availability. A particular courier cannot be guaranteed.

Dispatch confirmation and tracking

When your order is dispatched, you should receive a shipping confirmation with tracking details where tracking is available. Tracking may take up to 24 hours to activate and sometimes 48–72 hours to show updated scans. During busy periods or public holidays, updates can take longer. If tracking appears stuck, contact cs@ivaaj.co.uk.

Arranging furniture delivery

For larger items, the delivery carrier may contact you in advance to arrange a suitable delivery window. Some deliveries may take place on weekdays during normal working hours. Not all courier deliveries are scheduled in advance, and delivery arrangements vary by carrier and location. Please monitor your tracking and any messages from the carrier.

Access and delivery instructions

Please provide a complete delivery address and advise us as early as possible about restricted access, narrow driveways, limited parking, island or ferry access, or other circumstances that may affect delivery. Additional carrier charges may arise for special arrangements, failed deliveries or storage, where applicable; we will explain any charge before passing it on where required.

Assembly and installation

Standard delivery does not include furniture assembly or installation unless explicitly stated on the product listing. Where assembly is required, follow the instructions supplied with your product. Contact us if parts or instructions are missing.

Damaged, missing or incorrect items

Please inspect your delivery as soon as reasonably possible. If an item arrives damaged, incomplete or incorrect, contact cs@ivaaj.co.uk with your order number and photographs if available. Keep the packaging where practical while we investigate. Prompt reporting helps us resolve courier issues, but does not reduce your statutory rights.

Delays and unsuccessful delivery

Weather, peak shopping periods, remote locations, carrier disruption and other circumstances may affect delivery estimates. If your order is delayed, please contact us for an update. Your rights concerning late or failed delivery under applicable UK consumer law remain unaffected.

Changes, cancellations and returns

If you need to change your delivery address or request cancellation, contact us as soon as possible. Our FAQs explain our stated 72-hour cancellation request process. For returns and refunds, see our Returns & Refund Policy. Neither policy removes rights provided by applicable consumer law.